Return Policy
We're Here to Help!
At AllureAvenueCo, we want you to be completely satisfied with your purchase. However, due to the nature of our products, all sales are final.
That being said, we do offer exchanges or store credit under specific conditions. To qualify, items must be in brand-new condition and the request must be made within 7 days of the delivery date.
Hair extensions that have been used, washed, or worn in any way are not eligible for exchange or return.
Clearance & Special Sale Items
All clearance products, including special sale listings, are final sale and cannot be returned or exchanged. If you have any questions about a clearance item before purchasing, please contact us to clarify the details.
If You Receive an Issue with Your Order
If there is an issue with your order—such as incorrect hair quality, color, or length—please email us at yourbeautybrand8@gmail.com and provide:
✔ A clear explanation of the issue.
✔ Picture proof of the product and packaging, including the shipping label.
Once we receive your request, we will review the case and respond as quickly as possible.
Frequently Asked Questions (FAQ)
1. Can I exchange my order?
Yes! We accept exchanges for purchases made within 7 days of delivery, as long as the hair is unused and in its original condition. To speed up the process, please attach clear photos of the packaging and the product when you email us at yourbeautybrand8@gmail.com.
Please note that after 7 days, we cannot accept exchange or return requests.
2. What is the exchange period?
Exchanges must be requested and approved within 7 days of the delivery date.
3. Do I have to pay for the shipping of my exchange?
Yes, customers are responsible for covering the return shipping fee and any price differences if applicable. Once your exchange request is approved, we will provide you with the correct return address.
4. Can I send back my order without contacting you first?
No, please do not send any products back without first reaching out to us. The return address may be different from our shipping warehouse, and we also need to confirm your tracking details before accepting the return.
5. When will I receive my exchange?
Once we receive your returned item and confirm that it is in brand-new condition, we will process your exchange or store credit within 1-2 business days.
We recommend using UPS for shipping, as it typically takes 2-5 business days for packages to arrive.
6. How can I contact customer support?
You can email us at yourbeautybrand8@gmail.com. We aim to respond to all inquiries within 24 hours and will be happy to assist you.
Have More Questions?
We’re always here to help! Feel free to reach out to us at yourbeautybrand8@gmail.com for any additional concerns or assistance.